About This Course

You will learn the difference between conversation and communications. You will be able to dramatically increase your communications skills and assure completion of the communications loop. 

Take a quick look at all the lessons included in this course. The complete table of contents is at the bottom of this page.

Course Lessons

Your program consists of several modules with one to several several individual lessons. The best approach is to quickly watch all the lessons. Then, go back a second time to internalize the teachings.

Course Introduction
Overview
4 minutes
Preview
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Top Level Concepts
The Cost of Poor Communications
7 minutes
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Communications Checklist
Understanding the Environment
6 minutes
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Creating the Communications Plan
3 minutes
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Determining Your Approach
7 minutes
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Sending the Message
3 minutes
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Receiving the Message
5 minutes
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Watching for Barriers
8 minutes
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Confirming Understanding
5 minutes
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Key Learnings
Taking Appropriate Action
1 minute
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The Communications Loop
13 minutes
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Course Summary
Review
21 minutes
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